Changed your mind about a size, decided on a different finish, or opened a box to find something wrong? Returns happen, and they shouldn’t be a headache. Here’s exactly how ours work.
First, work out which kind of return it is
Damaged, defective, or not what you ordered — you have 10 days from delivery. We replace it or refund it in full, including the original shipping, and we pay the return shipping.
Change of mind — you have 30 days from delivery. The stand needs to be unused and in its original packaging. You cover the return shipping, and the original shipping charge isn’t refunded.
Step 1: Email us before you ship anything
Send a note to info@paytonposts.com with your order number and a sentence about why you’re returning it. If the item arrived damaged, attach a photo of the item and the packaging — it makes the carrier claim much faster.
We’ll reply within one business day with a return authorization and the address to send it to. Please don’t ship before you hear back: a box that arrives without an authorization is very hard to match to you, and we can’t guarantee a refund on it.
Step 2: Pack it the way it arrived
- Reuse the original box and padding if you still have them.
- Take the stand apart and wrap the post separately so the finish can’t rub against the base in transit.
- Include every piece — base, post, and the top ring or loop.
- Tape the box properly and keep the tracking number. If a return goes missing, the tracking is what lets us help you.
Step 3: We inspect it, then refund
Once your return arrives we inspect it within two business days. Approved refunds go back to your original payment method, and most card refunds land within 5–10 business days of us processing them. We’ll email you when it’s done, so you’re not left refreshing your bank app.
If an item comes back used, damaged, or missing pieces, we may reduce the refund — but we’ll tell you why before we do it, not after.
Questions we get asked a lot
Do sale items follow the same rules? Yes. Every product we sell is covered by the same policy — there are no excluded categories and no restocking fee.
Can I swap for a different size instead? Yes, and it’s usually easiest to treat it as a return plus a new order so you’re not waiting twice. Email us and we’ll walk you through it.
Who pays return shipping? Us, if the item was damaged or we sent the wrong thing. You, if you changed your mind.
What if I’m past 30 days? Email us anyway. We can’t promise anything, but we’d rather talk it through than have you assume the answer is no.
Can I cancel instead? Within 15 minutes of ordering, yes — and if production hasn’t started, we can usually still stop it. Contact us as soon as you know.
The short version
Email first, pack it well, keep the tracking, and we’ll take it from there. Full terms live in our Returns Policy, and if anything here is unclear, contact us — we’d rather answer a question than process a return that didn’t need to happen.